Legal

Legal Notice

The website golaem.com is edited by Golaem S.A., a company with a capital of 137 280,54 EUR, governed by French law, having its headquarter at 975 Avenue des Champs Blancs, 35576 Cesson-Sévigné Cedex, France, registered in Rennes Trade Registry under number RCS Rennes 509 667 556. The EU VAT number is FR22509667556. See contact information here.

The responsible editor is M. Stéphane Donikian, acting as Chief Executive Officer of the company.

This website is hosted by OVH SAS, 2 rue Kellermann 59100 Roubaix, FRANCE, +33 9 72 10 10 07

 

Privacy Policy

Introduction

Golaem is committed to maintaining robust privacy protection for its users. 

When you engage with us via our website, through our marketing activities, and when you buy or rent our products, we are collecting some information that you are providing to us.

In this document, we inform you about our data protection policies which are in accordance with applicable Data Protection Laws.

Definitions

Applicable Data Protection Laws the General Data Protection Regulation (EU) 2016/679 (GDPR) and any associated regulations or instruments, plus other local data protection laws, regulations, regulatory requirements and codes of practice applicable in the jurisdictions Golaem offices are located.

Personal Data means information that identifies You directly or indirectly, such as your name, the name and address of your company.

Collection of Personal Data

We collect Personal Data over the course of our relationship with you when you use our websites, when you interact with us directly or through our marketing, and when you purchase and use our products or services.

We collect the following types of Personal Data:

  • Contact details: information allowing us to contact you directly such as your name, job title, your email address, the name and address of your company;
  • Licensing details: information allowing us to generate licenses of our products, such as the name and MAC address of your license server;
  • Purchase history: when you purchase products or services from us, we keep records relating to those orders;
  • Evaluation and support: when you share comments and opinions with us, or ask us support questions, we will keep records of this.

We collect Personal Data by different means:

  • Directly from you when you email us, when you submit information via our websites, submit support requests, contact us by phone or communicate with us through any other way such as skype, teamviewer,...
  • Publicly available sources: we make use of public records including your company website, specialized publications or websites, Linkedin profiles and professional databases.

Use of Personal Data

Over the course of the relationship with you we process your Personal Data to manage the purchase, the licensing or the support of our products:

Purpose Personal Data used
Provide you with our products and services
  • Your contact details;
  • Your licensing details;
  • Your purchase history.
Billing, taking payment for our products and
services and performing debt collection
  • Your contact details;
  • Account information;
  • Payment information.
Respond to requests and provide support and maintenance for our products
  • Your contact details;
  • Records of your discussions with our team
  • Data provided by you for support purpose

Personal Data Sharing

In some circumstances, we may have to share your Personal Data with third parties:

Purpose Personal Data used
Support team of another software editor If you request support in a matter including a third-party software, we may have to get in touch with their support team and exchange some of your Personal Data with them such as your contact details and the software version you are using.
Reseller If you have purchased our products via a reseller, we will share with him or collect from him your contact and licensing details, and exchange with him your Account information

We do not buy any marketing lists from external providers, nor do me sell your information to any other company.

Your rights regarding your Personal Data

You have the following rights regarding your Personal Data:

  • The right of access to your Personal Data: you can ask for and receive a copy of the Personal Data we hold about you;
  • The right to rectify your Personal Data: you can ask for a correction of any incomplete or inaccurate information we hold about you;
  • The right to ask for the deletion of your Personal Data: you can ask us for a legitimate purpose to delete your Personal Data where there is no good reason for us continuing to process it, you withdraw your consent, we are unlawfully holding your Personal Data or we should erase your Personal Data to comply with applicable EU law. 

You may exercise your rights at any time by contacting us at legal@golaem.com or to the following address: Golaem, 975 Avenue des Champs Blancs, 35576 Cesson-Sévigné Cedex, France and by providing a copy of any legal document allowing to identify you.

Cookies

We automatically collect some information about your computer activity when you visit our websites to help us customize your user experience. Cookies are small files placed on the hard drive of your computer. Unless you have adjusted your browser setting to refuse cookies, our system will issue cookies when you direct your browser to our websites. We use cookies to distinguish you from other users, by tracking visitor behaviour and storing certain site preferences. This helps us to provide you with a good experience when you use or browse the website and also allows us to improve our products, services and the website.

What types of cookies do we use?

  • Google Analytics: We use this tool to understand how the website is being used and conduct user experiments so as to improve user experience. The user data is anonymous.
  • Technical cookies (Drupal): They are used for enhancing the website display and performances (e.g. storing temporarily if your browser supports javascript or not)
  • Purchase session cookie: if you engage in buying a Golaem product, this cookie will store your data through the multi-pages buying process. NB: credit card information are never sent to Golaem, nor stored by Golaem, as the final payment form is directly displayed by our banking system provider.

Changes to this notice

This notice has been updated in August 2019. We reserve the right to amend our Notice and any change we may make in the future will be posted on this page.

This notice will be reviewed and updated to comply with applicable new requirements, regulations, processes or technologies.

We recommend that you check for updates from time to time, but we will notify you directly about changes to this notice when we are legally required to do so.